Everything a GwG-Fachstelle needs, day to day

KYC Onboarding & Risk Classification

Customers are captured right at intake and classified into a risk level - low, medium, high or critical.

• Captured per organization, kept separate from every other mandate
• Risk level drives how a customer is followed up on
• History stays traceable even as it changes

Transaction Monitoring & Alerts

Suspicious transactions generate alerts with a clear, traceable status.

• Status workflow: open → under review/escalated → resolved
• Every alert stays tied to a customer and an organization
• Nothing disappears - dismissed alerts stay documented too

Case Management

A case can be opened from an alert - or directly - and tracked through to closure.

• Status: open, under review, waiting for information, confirmed, escalated, resolved/closed
• Segregation of duties enforced server-side: opening and closing a case are never the same hand
• Full history per case for later review

Rules Engine

Configurable rules automatically check customers and transactions against defined thresholds.

• Rules raise alerts automatically - no manual pre-screening required
• Managed centrally, adjustable per firm

Audit Log

Every security-relevant action is logged - with timestamp, user and what changed.

• Approvals, status changes, logins and role changes are all captured
• The basis for your Fachstelle's - or a regulator's - next review

Multi-Tenancy

One Fachstelle manages any number of mandates - each fully separated from the others.

• 1 firm account → any number of client organizations
• Its own customers, cases and alerts per mandate
• A deactivated mandate disappears from daily use but stays intact for the record

Roles, Access & Security

Role-based permissions control who can see and do what - including two-factor login.

• Tiered roles, e.g. Fachstelle admin, case handler, trainee
• Two-factor authentication on every account
• Password reset protected by rate-limiting against abuse